Support Center
We’re here to make your experience smooth, fast, and frustration-free. Whether you’re facing a bug, billing issue, or just need help understanding a feature — we’ve got you.
📨 Contact Us
If you need assistance at any time, reach out. We respond within 24–48 hours (usually much faster).
For all support requests — technical, billing, account issues, feature requests, or anything else — contact:
📧 Email:
support@clarytiq.com
(Preferred. Always monitored.)
🕒 Response Time
- Typical reply time: 6–24 hours
- Maximum: 48 hours
Please include:
- Your account email
- A short description of the issue
- Screenshots or recording (if possible)
- Browser + device
This helps us solve things much faster.
🔧 Troubleshooting Guide
Before reaching out, try these common fixes:
Rewrite not working
- Refresh the page
- Try again after a few seconds
- Check your internet connection
- Log out → log in again
- If using PRO mode, confirm your PRO status is active
Credits not resetting
Free plan credits renew every 24 hours.
If they don’t reset automatically:
- Wait a few minutes and refresh
- If still stuck, email us with your account email
PRO locked after payment
If PRO modes are still locked after paying, send us:
- The email used to create your account
- Payment receipt or transaction ID
- Screenshot of the locked mode
We will manually activate PRO if needed.
Text not loading / app freezing
- Clear browser cache
- Disable browser extensions (especially adblockers)
- Use Chrome or Brave for best performance
- Try Incognito / Private mode
- If still broken: send us screenshots or a short screen recording
💼 Billing & Subscription Support
Cancel subscription
You may cancel anytime. Your PRO access remains active until the end of the current billing cycle.
Note: Cancel ≠ immediate lock. You keep access until expiry.
Refunds
We provide refunds only for:
- Incorrect or duplicate billing
- Payment mistakes
- Service malfunction that prevented usage
Send an email with:
- Your account email
- Reason for refund
- Payment receipt
Refund requests must be made within 7 days of purchase.
🛠 Report a Bug
Found something broken?
Please include:
- Steps to reproduce
- Screenshot or video (if possible)
- Expected result vs what actually happened
Priority: Bug reports are fixed with high priority — often within 24 hours.
💡 Suggest a Feature
Have an idea to improve Clarytiq? We genuinely read every request.
Email us with:
- Your feature idea
- Why it helps students
- Any examples or mockups (optional)
Popular requests get built quickly.
🔐 Account Issues
If you’re unable to:
- Sign in
- Change your email
- Access your account
- Use PRO features
Contact support with:
- Your registered email
- The error message (if any)
- A screenshot of the issue
📘 Documentation
We’re building a lightweight docs hub for quick “how to” answers and examples. For now, if something is unclear, just email support@clarytiq.com and we’ll guide you.
🙏 Thanks for Using Clarytiq
Clarytiq exists to make studying easier, smoother, and more human. If you ever face confusion, frustration, or have an idea — we’re one message away.
We’re here to help.